Frequently Asked Questions

What is Seborah?

Seborah is a brand born from a passion for fashion and modern living. Our goal is to bring together style, quality, and comfort in every detail. We believe clothing isn't just fabric, it's a way to express who you are.

Do you offer free shipping?

Yes, every order at Seborah ships completely free. There are no minimum order amounts and no hidden fees, just stress-free delivery straight to your door.

How long does delivery take?

Order processing usually takes 1 to 2 business days, shipping takes 3 to 7 business days, and total delivery time is typically 4 to 9 business days (Monday through Saturday). As soon as your order is packed and handed off to the carrier, you'll receive an email with a tracking link so you always know where your package is.

Do you ship internationally?

At this time, we only ship within the United States. We want to focus on providing the best possible service locally. If we expand shipping to other countries in the future, our customers will be the first to know.

What is your return policy?

Changed your mind? No problem. You have 60 days from the date of delivery to send your item back. Just send us a message at support@seborah.com and we'll walk you through the return process step by step.

How long do refunds take?

Once your return is approved, funds typically return to your account within 7 business days. Depending on your bank, it may take a little longer, but we'll let you know as soon as your refund has been processed.

Can I exchange a product?

Of course! If you'd like to exchange your purchase for a different size or style, send us a message at support@seborah.com and we'll take care of the rest.

What payment methods do you accept?

At Seborah, you can pay using Visa, Mastercard, Shop Pay, American Express, Apple Pay, and Google Pay. All payments are fully secure thanks to SSL encryption.

Are my personal and payment details safe?

Absolutely. The security of your data is our priority. We don't store any payment card information, and the entire payment process takes place in a secure, encrypted environment.

What should I do if my order hasn't arrived?

First, check the tracking link we emailed you after your package shipped. If more than 7 business days have passed and your package still hasn't arrived, send us a message at support@seborah.com and we'll look into it right away.

What should I do if my product arrived damaged?

We're sorry if your order didn't arrive in perfect condition. Send us a message at support@seborah.com, briefly describe the situation, and if you can, attach a photo. We'll either replace the product or refund you in full, depending on your preference.

Can I update or cancel my order?

If your order hasn't shipped yet, there's a chance we can change or cancel it. Contact us as soon as possible after placing your order and we'll do our best to help.

Still need help?

We're here for you. Reach out to us at support@seborah.com and our friendly team will be happy to answer any question.